Job Summary FT DISPATCHER - MUST HAVE PRIOR DISPATCH EXPERIENCE. The Community Service Division is one of Longwood Security's fastest growing divisions and currently serves over 40,000 residents in various communities throughout the City of Boston and beyond. Not only do we make our residential communities safer, we partner with our communities to improve the quality of life, helping make them better places to live. Position. Coordinate emergency responses with our Special Police Officers, Public Safety personnel, building maintenance, law enforcement and other personnel to maximize effectiveness - Responsible for documentation of routine and critical events throughout shift(s). Presents issues in a clear, concise, and logical manner both orally and in writing - Provides professional, reliable and prompt service to customers, offering respect, courtesy and a sense of urgency at all times; ask questions to ensure clear understanding and prompt resolution - Suggests improvements in procedures and makes recommendations to eliminate unnecessary functions. Responsibilities and Duties - Handle telephone calls, radio calls, and walk-in requests for service including general and emergency calls for assistance - Responsible for maintaining control over the airway, including unit to unit communications - Dispatch police and security personnel to all calls for service, manage police radio communications and coordinate incident reports - Coordinate radio calls and requests for assistance from outside law enforcement, fire and emergency medical agencies, tow companies when require - Ability to command and control any situation, excellent judgment on when to do so, - Scheduling Officers and managing call outs Qualifications and Skills Minimum Requirements: Must be 21 years old Must have a clean Criminal Record Must have prior Dispatch experience Must possess valid Massachusetts Driver's License *.Must be computer savvy and familiar with Microsoft Office Products and other computer applications. * Ability to communicate and give oral instructions, in English (Spanish is a plus) * Ability to read, write and comprehend the English language. * Ability to use proper grammar, punctuation and spelling. * Ability to work accurately with names, numbers, codes, and symbols. * Ability to establish and maintain harmonious working relationships with others. * Ability to deal tactfully with others. * Ability to interact with people who are under physical and/or emotional stress. *Ability to maintain a calm manner in stressful and emergency situations. * Ability to make decisions and act quickly in dangerous or emergency situations. *Ability to prepare general reports. * Ability to maintain accurate records. * Ability to adapt to varying work situations and environmental conditions. Benefits We offer the following full-time benefits: health insurance, dental plan, 401(k) with matching funds, paid time off, paid training programs, and the highest quality professional uniforms available. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $16 - $19 Hourly Bonus/Commission: No
