Job Title: DSS - Desktop Support Service Work Location: Lake Forest, IL 60045 Job Type: Contract Work Type: Onsite Duration: 12 Months Pay Rate: $45-45/hr on W2 Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Description/ Responsibilities: Experience providing deskside support to end-users in a corporate environmentExcellent communication and customer service skillsAbility to troubleshoot hardware and software issues on desktops, laptops, and mobile devicesFamiliarity with remote access tools and techniquesAbility to manage multiple priorities and work effectively under pressureWillingness to work flexible hours, including evenings and weekends, as required.Level 2 onsite or remote support for complex customer issues and requestsLead deployment of software releases, system upgrades and patches on end user devicesAccountable for procurement and Asset management of end user devicesLeading activities like customer relocations and departmental infrastructure build outWill analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solutionWill triage issues such as physical layers, usernames and passwordsWill uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menusWill perform onsite installations or replacements of various hardware components and software repairWill perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solutionFamiliarity with remote access tools and techniquesExperience working with Active Directory and other directory services. Top 4 skills required for this role: Strong technical knowledge of desktop operating systems and software applicationsThe Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.Experience working with Active Directory and other directory services.Accountable for procurement and Asset management of end user devices TekWissen® Group is an equal opportunity employer supporting workforce diversity.
