Ecommerce & Procurement Manager

POSITION: eCommerce & Procurement Manager
REPORTS TO: Director, Retail & Customer Service
STATUS: Full Time, Exempt
JOB CLASSIFICATION: Specialist II
UNION ELIGIBLE: Yes
WORK ARRANGEMENT: Hybrid (3 days/week in office)
SALARY RANGE: $77,169-$86,829
*Blind/visually impaired strongly encouraged to apply. About the LightHouseFounded in San Francisco in 1902, the LightHouse's vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.
LightHouse ValuesBlindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.Empowerment: We encourage self-determination, independence, and autonomy.Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.OVERVIEWLightHouse's Adaptations in-person and online store is the only place in Northern California with a comprehensive offering of tools and technology for blind and low vision individuals. With its commitment to customer service, it's now recognized as the Bay Area's #1 Blind Tech Store.
LightHouse for the Blind and Visually Impaired seeks a dedicated and highly-skilled individual to oversee ecommerce retail operations. This individual will play a crucial role in ensuring seamless integration and operations across all platforms as the company expands into additional retail locations in 2025.
This position will require computer literacy to learn and use point-of-sale and web software to perform essential job functions.
QUALIFICATIONS:Associate of Arts (AA) and Associate of Science (AS); Bachelor's degree is preferred2+ years' experience in eCommerce, web design, retail, marketing and product management; business analyst is preferredStrong and proven background in e-commerce, specifically with Shopify and Square, and will be responsible for overseeing the entire lifecycle of our online products, from inventory management to the accuracy and accessibility of website contentKnowledge of inventory management and purchasing, with a track record of optimizing processes and driving efficienciesThis role requires a proactive approach to managing vendor relationships, automating purchasing processes and ensuring our online store reflects accurate product descriptions and stock levels at all timesExceptional communication and collaboration skills, with the ability to both function as part of the team and work as an effective self-starter in a remote environment.Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.Possess a deep understanding of Web Accessibility Content Guidelines (WCAG) including the principles, success criteria, and best practices for making web content accessible to all users, including those with disabilities.Proficiency with Microsoft Office Suite, particularly Word, PowerPoint and Excel.Familiarity with the Zoom platform.JOB RESPONSIBILITIES:Manage and maintain the company's accessible Shopify-based store site, ensuring that product listings are accurate, up-to-date, and optimized for sales.Collaborate with store staff to confirm product descriptions, images, and inventory levels, ensuring consistency across all platforms.Oversee the creation and management of website content, ensuring clarity, accuracy, and alignment with both accessibility standards and the company's branding and marketing strategies.Proactively research processes for website optimization, including apps designed to improve the automation of processes such as in-store pickup and AI-assisted shopping.Implement and oversee inventory management processes, including setting and monitoring reorder points within Shopify and coordinating purchasing with external suppliers.Work closely with store staff to ensure that inventory orders are both placed, and received accurately, in a timely manner.Lead efforts to automate purchasing processes, streamline inventory management, and produce reports as needed.Support the expansion of additional retail locations, overseeing the setup.Become a subject-matter-expert during the integration of a secondary point-of-sale Square, which will be launched at a new in-person retail location.Ensure accessibility and consistent operations across both Shopify and Square platforms.Monitor supplier performance to ensure timely delivery and quality of products.Serve as the primary liaison between the online store and retail locations, working closely with store managers and staff to align online and in-store inventory operations.Collaborate with the retail team to ensure that all product launches, promotions, and campaigns are represented accurately on the adaptation's website.Willingness to perform other related duties as assigned.PHYSICAL REQUIREMENTS:Carry and/or transport 20lbsSit/Stand at a desk and perform computer-intensive work for long periods of timeOperate standard office equipmentAbility to independently travel to all LightHouse campuses, satellite offices and events as needed.WORKING CONDITIONS:LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.
LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.
We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.
All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").
HOW TO APPLY:Please submit a cover letter and résumé as Word attachments (no PDFs please), along with the completed employment application (downloads in a Word document), to ******, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.

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