Job Description:
Demonstrates operations subject matter expertise (SME) with regards to responsibilities that include the execution and/or management for timely and accurate processing of transactions in the Operations Department. The role may focus on resolution of complex problems/transactions where analytical skills are required to resolve. Maintain controls to protect the Bank from risk and mitigate potential losses. Ability to self-Identify, develop, and implement process improvements and/or take responsibility for Operations related project initiatives. Provide exceptional customer service to members and business partners.
Responsibilities: Cash Management - monitors, analyze, and reconciles the Bank's cash flow throughout the day to determine action needed to ensure the Bank's account is at a proper intraday and end of day balance positionCalculates the Bank's FRB position and communicates applicable information timely with business partnerMonitor members' transaction activities to ensure members have sufficient funds for wire drawdown requestsAccurately and timely process wire transfers and ACH transactionsEnsures the Bank is compliant with OFAC regulations in processing wire transfers and ACH transactionsKeep department's management abreast of issues. Reporting to include viable option to prevent reoccurrencesIdentify and manage exceptions to resolution. Analyze data/processes to identify exception root causes, present and implement solutions as appropriate to mitigate riskDocument and update procedures in consideration of best practices and mitigation of riskReconcile daily/monthly/quarterly transactions, reporting, and certifications - research and resolve discrepanciesCollect and analyze data to compile into matrixes for further management reportingPrepares and performs system testing. Responsible for User Acceptance Testing (UAT) prior to installation of system updates/upgrades in productionAssist in the development and maintenance of the department's Business Resumption Plans. Participates in annual testingRespond to members' inquiries to ensure questions are answered appropriately and timely, while providing a high level of customer serviceProcess interfaced and manual Settlement Transaction Account (STA) transactions accurately, timely, and reconciles transactions to its general ledgerMaintain members' accounts - open, merge, and close accounts. Coordinate with Internal Business Partners, as neededRespond to Members and Internal Business Partners' requests and questions pertaining to STA transactions, as neededComplete Credit Audit Confirmation requests from members' external auditors timely and accuratelyProcess member signature cards - maintain authorized signors and respond to queries, as neededDemonstrate subject matter expertise in multiple Bank Operations roles and responsibilitiesMonthly - Maintain, update, and certify EUCsMonthly - Assist in creating presentation materials for management meetings. Prepare reports and other presentations used in management meetingsPrepare compliance and regulatory reports, as needed for the departmentSupport department level initiatives, i.e., system upgrades, process improvements, and compliance requirement projects. Work closely with business units to ensure business requirements are captured and thoroughly tested Assist with the development and maintenance of disaster recovery plansProvide a high level of customer service with Members and Internal Business PartnersPerform other duties as assigned Qualifications/Skills/Knowledge:
Bachelor's degree or equivalent 3+ years working experience in the Financial Industry; Bank operations experience in Electronic Funds Transfer Working knowledge of wire transfer processing and data processingDemonstrate the ability to think creatively and analytically to solve complex problems Ability to work independently and within a team, manage multiple priorities while meeting deadlinesAbility to sustain a high degree of accuracy while understanding risk implications and maintaining necessary controlsStrong administrative and organizational skills to facilitate workflows while maintaining a high degree of accuracy and controlExtensive experience with data processing conceptsMust have excellent verbal and written communication skills and be customer service orientedDetailed-oriented with the ability to independently prioritize and manage competing priorities, identify, and resolve issues with limited supervisionStrong MS Office knowledge, including intermediate to advance excel skills Experience with data analysis a plus
SALARY RANGE: $90K - $100K
The Federal Home Loan Bank of San Francisco is an Equal Employment Opportunity employer and is committed to a diverse workforce. We value and actively seek to recruit, develop, and retain individuals with varied backgrounds and experiences reflecting the full diversity of the communities that we serve. It is the policy of the Bank to comply with all applicable laws concerning the employment of persons with disabilities.
Salary ranges reflect the base salary that the Bank reasonably expects to pay for a given role and is not inclusive of annual incentive award opportunities, retirement benefits or the value of other health and welfare or other ancillary benefits. We consider many factors when determining base salaries such as individual background and experience, the competitive environment, education, particular skill set(s), and industry and institutional knowledge.
The Bank is committed to offering all team members challenging and engaging work with market competitive pay, retirement, and benefit offerings. In support of this commitment, the Bank routinely engages in market competitive benchmarking surveys and analysis to ensure our team members continue to be paid fairly and competitively.