Engagement Manager

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
What you'll do: Engage with customers right after the contract is closed to get the technical integration done Understand customer requirements, and clearly articulate it to the technical team Clearly call out any deviations from the requirements (to the customer and internal teams) Write PRDs for internal teams to work on Be the SPOC for all daily/weekly communications with the customers Plan with internal stakeholders and communicate clear timelines via Gantt Charts/Excel documents/presentations Maintain and prioritize the backlog, enhancement requests across multiple customers Ensure end-to-end testing of the workflow and output before releasing it to the customer Required Qualifications / Need to Have: 3 years of Stakeholder Management Experience (Sales/Consulting/Account Management) Good Verbal and Written Communication Excellent conflict management and resolution skills Good to Have: Ability to Manage relationships Proven track record of leading projects Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.
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