Direct the resources available to bring out a successful authorization for and ultimately recovery of organs and tissue for transplantation. With established LifeLink Foundation and Family Care Program policies and protocols, participation in call rotation and special projects as assigned by manager.
RESPONSIBILITIES
Performs Family Care responsibilities in coordination with the Primary Transplant Coordinator.
Perform post authorization responsibilities.
Assists Administrator-on-call when directed to do so.
Provides an ongoing resource for authorization training with coordinator staff.
Provides an ongoing resource to liaison staff including attendance at case-follow-up meetings with hospital staff, physician/liaison meetings, and administrative-level OPO/Hospital discussions.
Establishes a high level of confidence and maintains a positive working relationship with key hospital/ agency (hospital, medical examiner, coroner, law enforcement and/or funeral home) personnel within an assigned area.
Develops relationships and introduces LifeLink Mission objectives to each critical department/office/unit and administrative/executive position.
Acts as communication link between LifeLink staff and hospital personnel utilizing specific protocols and skills to facilitate the recovery of organs and/or tissue for transplantation. Continually evaluates progress and effectiveness of interactions. Sets new goals on a regular basis.
Maintains an open line of communication with Manager at all times, submitting and discussing all new developments in assigned hospitals.
Maintains a professional demeanor and attitude at all times.
Participates in OPO meetings, activities, special projects and other assignments as directed by Manager.
Follow up with donor family issues and transplant coordinators as requested.
Participation in Departmental meetings, Hospital Development activities and ongoing contacts/development of funeral homes, and any other procurement-related activities.
Assistance with vascular and/or tissue recovery efforts and other duties as assigned.
Participates in the Family Care Call Schedule coordinating call responsibilities with Family Care staff.
REQUIREMENTS
A bachelor's degree in nursing, preferred, or other medical-degree certification.
Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience - clinical experience in a medical environment or social services field, and experience with families in crisis.
Above-average personal interaction, presentation, and communication skills.
Fully bilingual – written and verbal English/Spanish.
Ability to apply sound judgment, maintaining a constant open line of communication with Manager, working with little direct supervision and with a growing degree of autonomy.
Reliable vehicle with good driving record and current state/commonwealth license. Daily traveling.
Variable/rotation on-call days/hours. Available to handle rotation of 24/7 call responsibilities, extended working hours, and a work schedule that requires response to emergency back-up call coverage.
Extended working hours in responding to referrals including evenings, nights, weekends and holidays depending on call schedule and case duration.
Immediate availability via cell phone as needed.
Experience
Required
2 year(s): Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience - clinical experience in a medical environment or social services field, and experience with families in crisis.
Education
Required
Bachelors or better in Nursing or related field
Licenses & Certifications
Required
Registry Certificate
Registered Nurse
PR- College Card
PR Board of Nursing Lic
Drivers License
Skills
Required
Planning and Prioritizing
Trustworthy
Public Speaking Skills
Professional Attitude, Appearance, Demeanor
Problem Solving Skills
Organization and Attention to Detail
Microsoft Office- Word, Excel, PowerPoint
Honest
Excellent Critical Thinking
Confidentiality and Discretion
Clinical Experience- ICU, ER, OR
Billingual-Presentation, Written, Verbal Comm
Autonomy
Advanced Knowledge of Medical Terminology
Ability to use Sound Judgement
Ability to take Initiative
Ability to multi-task
Preferred
Friendly
Behaviors
Required
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
