Job Title:
Field Service Technician - PR
Job Type:
Full time employment
Industry:
Gaming
Years of Experience:
Minimum of 3 years
NOVOMATIC Group of Companies is the largest gaming technology company in Europe expanding its business to Puerto Rico. NOVOMATIC is an integrated, global gaming company producing, distributing, and operating high tech gaming equipment in well-regulated markets around the world. Our US-subsidiaries focus on the distribution of gaming equipment in the North American and Caribbean markets.
In order to strengthen our Team, we are currently seeking a highly motivated, enthusiastic, and hardworking candidate to fill the available position of Field Service Technician - PR at our Puerto Rico office.
JOB DESCRIPTION:
The Field Service Technician - PR, services, installs and repairs all NOVOMATIC gaming products installed in licensed gaming markets within the gaming industry. The Field Service Technician - PR will be working mainly on the road servicing, installing and repairing NOVOMATIC machines. Will be responsible for the completition of install, software conversion, service, and repairs. .
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and maintains a professional image in representing NOVOMATIC Americas Sales in both personal interfaces and those communicated via the phone and/or email.
Travels 75% within Puerto Rico to support NOVOMATIC's customers with any service-related issues and to help resolve customer needs on the products. Travels include weekends and occasionally in short notice.
Must have valid Driver's License and be able to operate service vehicle for travel needs.
Responsible for the installation of slot machines, Server Based games, and LAN progressive.
Responsible for software conversion, service, and repairs.
Ensure all work complies with gaming regulations and industry standards, including security and safety protocols.
Conduct regular maintenance and troubleshooting of slot machines and gaming systems to ensure optimal performance.
Must be able to write reports in details of the work performed, on-site inspections, and problems impacting our products performance.
Identify solutions for technical problems that arise during site inspections or install and provide suggestions to R&D to improve our products.
Able to design Network floor plan and identify equipment needed for Install and trade shows.
Responsible to keep accurate service vehicle inventory and forecast to minimize customer downtime.
Be able to apply electronic, mechanical, and electrical principles and theories in testing, troubleshooting and repairing computerized gaming equipment.
Interpret technical manuals in setting up and troubleshooting electronic systems and components.
Utilize standard test apparatus or test equipment to conduct functional, operational, environmental and life testing to evaluate performance and reliability of prototype and production gaming equipment.
Analyze and interpret test data.
Provides to management and assigned sales team reports on all issues within the territory.
Ensures that the customers are well informed of all open issues and solutions with the products in their respective locations.
Keeps customer advised of all issues impacting the completion of any service-related issues.
Keeps management abreast of competitive market trends and any issues that are/or may impede business.
Helps install and represents the company a trade shows to promote the product.
Maintains a good working knowledge of the product line and its application within the marketplace internal and external schooling as needed.
Maintains timely and accurate expense account reporting.
Perform other duties as assigned and or requested by management.
SKILLS/QUALIFICATIONS:
Electronic Certificate in the field of electronics is preferred; experience in the gaming industry or equivalent technical experience is preferred; or equivalent combination of education and experience.
Ability to read, analyze, and interpret electronic drawings and diagrams.
Ability to isolate and identify problems in the Field for R&D to work on.
Basic Network knowledge.
Critical Thinking and Detail Oriented
Ability to write reports, business correspondence, and communicate to management.
Ability to use hand tools and soldering iron.
Ability to lift 50lbs or more as needed.
Ability to professionally interface and respond to questions from customers, sales personnel and others within the company as required.
This new position is currently available, and the compensation package is commensurate with experience - Please add your compensation expectations together with your resume.
NOVOMATIC Americas Puerto Rico, LLC is an Equal Opportunity Employer and does not discriminate against applicants for employment because of race, color, sex, age, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Candidates are subject to pre-employment drug screens and background checks. Employees must meet all the requirements of applicable regulatory agencies.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
License/Certification:
Driver's License (Required)
Ability to Relocate:
Guaynabo, PR 00968: Relocate before starting work (Required)
Work Location: In person