Job Title: Field technician
Location: Columbus OH
Duration: 6+ months
Shift Timings:8:00 a.m. until 4:30 p.m. Monday through Friday
Note: The candidate will have to drive their vehicle from one location to another but the distance will be within 5 to 10 miles. The client will reimburse the travel expenses. Job Description: Assumes responsibility for the configuration, installation, operation, preventative maintenance, and repair of the district's computing hardware and their applied software applications. Key Responsibilities: Installs and tests software on stand-alone computers Troubleshoots and repairs hardware and software-related issues on district endpoint computers. Configures and installs computer workstations. Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis. Provides technical assistance to end users, Help Desk, and fellow support analysts, utilizing technical information provided through vendor relationships, hardware manufacturers, and process manuals. Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem; Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair; Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals; Diagnoses, troubleshoots, and repairs software and hardware problems; Closes trouble tickets upon completion of services or resolution of the problem; Performs backup activities and restoration of files as needed; Participates in testing and implementation of new systems and procedures; Works with school building staff and the academic departments to integrate technology solutions into the classrooms. Maintains a record of hardware and software in use at assigned locations. Prepares required documentation and reports. Maintains complete and accurate records and files. Performs other duties as assigned. Education and/or Experience: Three (3) or more years of experience in analysis, installation, configuration, and testing of micro/mini computer network software. Valid State of Ohio driver's license. Skill in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues. Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms. Written skills necessary to maintain various departmental records, documents, and reports. Physical ability to install and repair computer equipment.
