At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
Job Description:
This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Responsibilities:
Manages client traffic, engaging and appropriately routing clients, and fosters client retentionManages business results through formalized management routines and coachingCreates a world-class client experience environmentManages market-level initiatives prescribed by market leadersDrives operational excellence by engaging employees on business strategyManages organizational priorities and effective execution
Required Qualifications:
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.Collaborates effectively to get things done, building and nurturing strong relationships.Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.Communicates effectively and confidently, and is comfortable engaging all clients.Has the ability to learn and adapt to new information and technology platforms.Applies strong critical thinking and problem-solving skills to meet clients' needs.Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.Can interpret performance results, find opportunities to drive success and hold others accountable to results.Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
Experience in financial services and knowledge of financial services industry, products and solutions.Experience in mortgage, retail or hospitality.Experience working in an environment with individual and team goals where goals were routinely met or exceeded.Bilingual skills.
Skills:
Customer Service ManagementPerformance ManagementCoachingCustomer and Client FocusTalent DevelopmentRisk ManagementSales Performance ManagementBusiness Operations ManagementRecruitingResult OrientationReferral ManagementLeadership DevelopmentInclusive LeadershipPrioritizationProblem SolvingShift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details: Pay range $26.96 - $38.21 hourly pay, offers to be determined based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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