Front Desk Agent

```Duties``` - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues promptly - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments - Coordinate with housekeeping to ensure clean and well-maintained guest rooms - Maintain a neat and organized front desk area ```Qualifications``` - Previous experience in a similar role preferred but not required - Knowledge of night audit procedures is a plus - Familiarity with phone systems and front desk operations - Excellent communication and customer service skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and problem-solving abilities - Bilingual or multilingual skills are an asset - Knowledge of hospitality management or hotel operations is beneficial Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel.
Job Type: Full-time
Pay: $10.50 per hour
Schedule:
8 hour shift
Weekends as needed
Ability to Relocate:
Dorado, PR 00646: Relocate before starting work (Required)
Work Location: In person