Front Desk Agent

Job Description
There are no do-overs with vacations. As the Front Desk Agent, you will anticipate the needs of our guests and exceed their expectations at every opportunity. You understand that every check-in is the first impression, and every check-out is a chance to leave a lasting positive impression. As the Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!
* Greet each guest with a genuine and warm welcome, setting the tone for their stay.
* Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process.
* Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
* Accept payments through various methods, including cash, check, or credit cards.
* Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
* Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.
* Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.