**About JLL**
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Energetic, friendly, and professional individuals needed to provide outstanding service for a large retail center at Santa Monica Place. The ideal Concierge is an individual who has a passion for providing an exceptional
experience to guests.
The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.
JOB REQUIREMENTS:
* Excellent communication skills including verbal and written
* Excellent problem solving skills
* Is comfortable approaching guests
* Knowledgeable on Microsoft Office, iOS functions, and digital technology
* Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
* Ability to listen and react quickly to guests and retailers requests in a genuine manner
* Ability to prioritize tasks under pressure
* Ability to work with varied personalities and temperaments
* Self-motivated and action-oriented team player
* Team player
* Takes pride and ownership in the position and property
* Strong knowledge of the areas entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date
* Most be able to stand on feet for hours at a time.
* Most be able to work by self a few days out of the week
* Most have flexible schedule with ability to work evenings, weekends and holidays
JOB DUTIES:
* Upholds helpful, friendly, and professional service standard at all times
* Directs guests efficiently to retailers, dining, lodging and attractions
* Effectively pair services to guests needs
* Utilizes an above and beyond approach to assisting guests
* Supports all property programs and initiatives enthusiastically
* Follows all company policies and procedures
* Abides by Concierge schedule and time keeping policies.
* Assists with keeping the Concierge work space stocked with information including local maps, brochures and event literature.
* Builds and maintains relationships through networking with retailers
* Meets or exceeds given goals for specific job functions
* Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area.
**Required Skills:**
Communication, Customer Service, Problem Solving, Professional Etiquette, Teamwork**Optional Skills:**
Time Management**What you can expect from us**
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We cant wait to see where your ambitions take you at JLL. Apply today!
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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at ****** . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.