** Front Desk Monitor**
**Job Category****:** Administrative Services **Requisition Number****:** FRONT003083 Showing 1 location **Job Details**
**Description**
Encore at Eastmark is a 55+ active adult HOA community located in Mesa, Arizona. The community opened in early 2015, and upon completion, this modern neighborhood will feature 973 single-family homes. The 15,000 square-foot Encore Club serves as the social hub offering social spaces such as classrooms, billiards tables, state-of-the-art fitness center, and a caf to relax with food and beverage. An arts and crafts studio, as well as a library, provide residents with a number of creative outlets. Outdoor amenities include a resort-style pool and spa, and an outdoor patio with fire-pits, tennis, bocce ball and pickleball courts. Finally, an event lawn makes it easy to host concerts and events on the community grounds.
*We are seeking 1 part time employee with the flexibility to work approximately 15-20 hours per week (2-3 opening shifts per week to include rotating weekends) and occasional additional hours for events or coverage for employees that may be out sick or on vacation (typically 2-4 shifts/month).*
**Position Summary:**
Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk within a residential HOA community through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers. Also assists with events, activities and the caf.
**Position Responsibilities:**
* Partners with Community Manager to effectively manage the front reception area.
* Operate various software programs and websites to assist homeowners with amenity card issuance, registrations, reservations, payments, etc.
* Responsible for the opening and/or closing procedures of facility as directed.
* Retrieves and distributes all voice mails left with front reception.
* Greets all homeowners and determines their immediate needs.
* Walks the facility and enforces established rules and policies.
* Monitors pickups/deliveries.
* Operate cash drawer and balance drawer at the end of each shift.
* Helping to set up and break down for events, being present during events for additional work as needed.
* Performs other related duties as directed.
**Physical Demands & Work Environment:**
* Sitting at work station utilizing a computer in an office setting.
* Walking and/or standing for long periods of time during events as needed.
* Lifting up to 30 pounds when setting up or breaking down for events.
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Loyal****:** Shows firm and constant support to a cause
**Team Player****:** Works well as a member of a group
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
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**Motivations**
**Preferred**
**Job Security****:** Inspired to perform well by the knowledge that your job is safe
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**Self-Starter****:** Inspired to perform without outside help
**:**
**Education**
**Required**
High School or better.
**Experience**
**Required**
**1 year:** High school diploma or GED and one (1) year of experience working in a Customer Service or Receptionist role within an office environment. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.
**Licenses & Certifications**
