ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice.
With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.
JOB DESCRIPTION: The Front Desk Receptionist is the first person and last person our patients see when visiting Tribeca Pediatrics! They are responsible for greeting and helping patients and parents. Their duties include checking patients in and out, scheduling appointments, answering patient inquiries and maintaining records for Tribeca Pediatrics offices.
ROLES AND RESPONSIBILITIES Front Desk Receptionists work simultaneously checking in and out patients as well as the following responsibilities:
Provide seamless customer service Ensure patient information is accurate including demographic info, billing/insurance information Notifying parents of outstanding balance, copays as taking payments Facilitates patient flow by notifying the provider of patient's' arrival, being aware of delays, and communicating with patients and clinical staff Register new patients Schedule, Move, Cancel and Confirm Appointments Answer general questions about the practice in a courteous manner Fill out and send School/Camp Medical Forms Forward messages to RN/Providers Call in, fax and/or print prescriptions Process fax transmissions and emails through Salesforce appropriately Maintain an organized, efficient and professional work environment Keep office supplies adequately stocked by anticipating inventory needs Assist with provider needs/requests
Adhere to all practice policies and remain HIPAA Compliant
Work on special projects or task designated by department manager QUALIFICATIONS 1+ Years of Customer Service Experience Excellent communication and problem solving skills Ability to handle a fast-paced environment and prioritize tasks based on importance High School Diploma or Graduation Equivalency Degree (GED) Must be able to provide proof of vaccination against Hep B, Tdap and MMR Must be present and available for the entire training period
SALARY
Starting rate - $17.00/hr Supporting your career development: Join a medical community of over 300 passionate providers & support team members Gain exposure in the medical and customer service field Opportunities to cross-train as a Medical Assistant for those interested after 6+ months
Potential assignment as a trainer after 90 day review. Training bonus offered. Benefits to support your health & wellness: After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600.00 per year 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
Accrue up to 16 days of PTO/ year with the ability to roll over unused days Fully paid Gym Membership to select gyms in NYC and NJ Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Pre Tax Commuter & Parking Benefit Additional medical coverage buy up available through Aflac Exclusive access to preferred pricing for Pet Insurance ENVIRONMENTAL/WORKING CONDITIONS
Clinical Office Environment