Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities: Consults with Service Manager to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts. Diagnoses malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition. Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises). Inspects, operates, and tests machine upon initial delivery, at specified inspection intervals, and upon completion of any repair work to ensure proper functioning of equipment and its components. Reports to Service Manager such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc. so that proper accounts can be charged, and proper billing can be made. Performs preventative maintenance service to generator sets to include changing engine fluids and filters, inspecting the gensets AC and DC systems, belts, hoses, exhaust systems, and other components. Responsible for load bank testing and testing automatic transfer switches. Responsible for filing the proper paperwork and checklist pertaining to each inspection. Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meetings of departmental personnel and reading of technical literature. Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition. Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve. Experienced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs. Required Skills/Abilities: Job requires stooping, bending, climbing, and capability of lifting up to 50 pounds. Technical problem solving and trouble shooting skills. Must know how to use a multimeter. Must have own tools. Must have good computer skills. Work well with others and possess good people skills. Must have a professional attitude and be able to work with customers on a one-on-one basis. Valid driver's license and good driving record to be insurable by corporate insurance carrier. Must be able to obtain at least a Class D Drivers License. Required on occasion to stay overnight at out of town locations. Required to be on call rotation 24/7 at times. Education and Experience: High School graduate or GED. Must have experience with diesel and/or gas engines including servicing and repairing. Have some Electrical experience and general knowledge of wiring including reading Diagrams, installation and repair of electrical components and circuits. AC and DC Experience with Power Generation would be a plus. Benefits: Medical/Prescription Dental Vision Vacation 10 Holidays 401K Life Insurance
