Global Product Owner, Self-Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

•Career development with an international company where you can grow the career you dream of.

•Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

•An excellent retirement savings plan with high employer contribution

•Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

•A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

•A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott's channels.

Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of >$5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.

As Global Product Owner, Self Service, this position reports to the Director, Operational Automation and will be part of the Global Experience Operations (GXO) team in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible for the overall strategy & roadmap for the defined product/service by taking a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive excellent customer-centric experience.

What You'll Work On Responsible as global product owner for customer service's self-service solutions Within the overall customer experience vision, define the self-service strategy and long-term goals whilst keeping abreast with market trends, competition, and business objectives. Be the subject-matter-expert of defined product with deep understanding of the product/service and its value to the Customer as well as organizational impact. Define the product roadmap and own the product/service innovation that includes understanding the Customer Experience Roadmap and signature moments. Translate roadmap and vision into actionable tasks with detailed features and functionalities requirement documentation, backlog management, delivery timeline, and working closely with Global Business Solutions Managers and IT delivery partners to bring the product/service to life. Work seamlessly within Global Experience Operations and with other Global Product Owners, cross-functional partners to ensure consistency and alignment of purpose to attain the GCX goal of unified and best-in-class customer experience. Act as a primary point of internal contact for strategic initiatives for self-service within global customer service organization and routinely communicate product progress, updates and changes to stakeholders, leadership, and internal development teams. Work closely with Global Business Solutions Managers to adopt agile ways of working to rapidly innovate products/services. Required Qualifications Associate's degree in business or a related field such as Product Design, Development Minimum of 7 years of experience in driving end-to-end tech-based product development, with a proven track record of bringing a product from conception to market successfully Preferred Qualifications Bachelor's degree in business or a related field such as Product Design, Development Deep understanding and experience in a similar role within the Medical/Consumer technology or space Experience working within an Agile environment, utilizing Scrum project management processes and/or the Product Operating Model framework. Experience with customer self-service portals, knowledge management, chatbots, RAG / Vector search, and other related technologies strongly preferred Proven leadership experience of a product team through multiple phases Strong analytical skills: able to collect, assess and derive insights from data to make decisions. Action and solution-oriented; self-driven, pro-active and hands-on Team-player who enjoys taking on accountability and connecting with people in an international team. Excellent communication skills in English and proficiency in a second language preferred but not a must Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours. Travel up to 30% will be required Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is
$144,100.00 - $288,300.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Marketing Support

DIVISION:
ADC Diabetes Care

LOCATION:
United States > Alameda : 2601 Harbor Bay Parkway

ADDITIONAL LOCATIONS: WORK SHIFT:
Standard

TRAVEL:
Yes, 50 % of the Time

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf