At OTIUM you will:
Respond to day-to-day guest requests, issues, and other outreach using the Otium Service Principles
Guide guests through the Otium experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity, or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces, including offices, storage closets, and others, as assigned
WHAT WE LOOK FOR:
Guest-centric and positive mindset
Organized, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast-paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and is open to working some evenings and weekends
Ability to lift/carry items and stand/walk for extended periods of time
1+ years experience working in hospitality, service, and/or customer experience
This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record
We also have great benefits to make your life easier so you can focus on what you're best at:
Competitive salary
Medical, dental, and vision insurance for full-time teammates
Paid Time Off & Vacation Time Off
Daily paid lunch
Free books
Annual free credits and discounts to stay in Otium properties
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious, and fun to work with colleagues!
Job Type: Full-time
Pay: $10.50 - $12.00 per hour
Schedule:
8 hour shift
Day shift
Evening shift
Rotating weekends
Work Location: In person
