Guest Services Representative(0.8 Days)

Franciscan Health Crown Point

12750 S Francis Dr Crown Point, Indiana 46307

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU WILL DO Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels. Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service. Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding. Deal calmly and courteously with upset or difficult visitors. Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns. WHAT IT TAKES TO SUCCEED Prior Customer Service experience. Customer service skills. Develop effective relationships with patients, hospital departments, and other external parties. Develop own ways of working effectively and efficiently. Effectively communicate verbally and in writing. Maintain composure, even in very difficult situations. Manage conflict and tactfully handle complaints and difficult situations. Show sincere interest in others and their concerns. Time management. Qualifications Required High School Diploma/GED 2 years Customer Service Preferred Cardiopulmonary Resuscitation (CPR) - . TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.