Guest Services Representative

We are seeking a friendly and customer-oriented Guest Services Representative to join our team. This role will be the first point of contact for guests, providing exceptional service throughout their stay. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine desire to ensure guest satisfaction.

Responsibilities:
- Greet guests warmly upon arrival, assist with check-in and luggage.
- Answer inquiries about hotel services, local attractions, and dining options.
- Address guest requests and concerns professionally and promptly.
- Process check-ins and check-outs, accurately recording guest information and payments.
- Coordinate with departments to ensure a seamless guest experience.
- Maintain a clean and organized front desk area and assist with administrative tasks.
- Handling inbound and outbound calls.
Requisitos:
- Previous experience in customer service, hospitality, or a related field preferred.
- Excellent interpersonal and communication skills, with the ability to interact professionally with guests and colleagues.
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
- Detail-oriented with good organizational skills and the ability to multitask in a fast-paced environment.
- Knowledge of hotel reservation systems, property management systems, and basic computer skills.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education or training in hospitality or customer service is a plus.