Head of Quality and Reliability Engineering, Hardware DevelopmentJob ID: 2695802 | Amazon.com Services LLC
This role in the manufacturing operations team is responsible to lead a team of engineers based in the US, China, Taiwan and Vietnam who are responsible to support Field Quality, Factory Quality, Supplier Quality and Reliability Engineering functions for eero's hardware products.
This engineering leader supports the NPI development process, owning all hardware reliability testing and quality engineering deliverables. This leader owns the ongoing product quality of eero devices, continually monitoring quality assurance processes at more than 30 supplier locations and 2 tier one contract manufacturing facilities.
This engineering leader is the resident quality expert in electronics manufacturing process, materials, and policies. This individual is obsessed with ensuring product specifications are met, maintained and adhered to over time, product returns are low and customer satisfaction is high.
This engineering leader manages a team of 18 hands-on engineers, with the majority of the team based at eero's contract manufacturer and supplier factory locations. The Asia team currently includes product quality engineering, supplier quality engineering and reliability engineering specialists. Engineering skillsets in mechanical engineering, materials science, electrical engineering and RF engineering are required to manage this well rounded team.
This team is empowered to quickly and effectively take action when non-conformances are identified. This person will develop and maintain a technical quality system requirements document and ensure that documented practices meet the true interpretation of the quality management system standards.
The US based sustaining hardware and quality engineering team members are responsible for supporting field failure analysis and identifying opportunities to improve product design to improve product quality. This leader should have the communication skillset required to provide executive level updates around the potential impact, severity and make recommendations for the resolution of critical quality issues. This leader must be able to work with legal teams to appropriately communicate the risks to the company of critical quality issues.
Key job responsibilitiesWe're looking for someone to:
Build a US and Asia based team structure of managers and individual contributors that can evolve to support eero's ongoing production locations and manufacturing processes over a 3-5 year timeframeContinue to develop eero's quality system to support product line expansion and growing international distributionDemonstrate leadership in creating and implementing solutions to address challenges. Ability to roll up sleeves and dive into issues when requiredReview and influence new product design with a forward looking view to head off quality issues before they impact eero's revenue or field product quality for millions of units in the fieldOwn eero's qualification process to control the addition of new vendors' components to support ongoing cost improvement, supply continuity and product quality initiativesImplement processes to regularly audit contract manufacturer's incoming material sampling plan and source inspection plan. Ensure the dimension, function and cosmetic standards are adhered to uniformlyOwn hardware product quality for eero's networking products with a scope that covers but is not limited to manufacturing process, manufacturing test process, sub-supplier component quality, and distribution processes.Ensure there is no degradation of hardware product quality over time in order to deliver a consistent experience over time to eero's customersMake technical design recommendations to eero's engineering teams to drive continuous process improvement in response to real time hardware field performanceTravel to Asia based manufacturing locations 4-5 trips per yearBASIC QUALIFICATIONSQualifications
Engineering background with good knowledge of quality control, manufacturing processes; Consulting and auditing experience will be a plusBS degree in Electrical Engineering or Mechanical Engineering; Master will be a plusRequires minimum 15 years working experience with 5 years of people management experiencePREFERRED QUALIFICATIONS• Excellent written and oral communication skills English, Mandarin and Vietnamese a plus
• The ability to present to executive leaders when sharing good or bad news
• Experience working with senior leadership at Asia contract manufacturers and/or US distribution companies
• Deep knowledge of Control plans, AQL Sampling plans, SOPs, SIPs (Standard inspection procedure)
• Understand the implementation of Lean Manufacturing and Six Sigma
• Effectively utilize statistical process control, metrology, include measurement correlation, Cp/Cpk, Gauge R&R
• Self-motivated, willing to work independently and travel frequently upon request
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,700/year in our lowest geographic market up to $279,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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