We are looking for a Host/Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation according to our values and culture. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks.
Manage online and phone reservation.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities.
Respond to clients' complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
Experience with hotel reservations software, like Cloudbeds.
Understanding of how travel planning websites operate, like Booking and Expedia.
Customer service attitude.
Excellent communication and organizational skills.
Degree in hotel management any similar degree is a plus.
Job Type: Part-time
Pay: From $10.50 per hour
Expected hours: No less than 24 per week
Schedule:
Day shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Work Location: In person