What we are looking for: GET TO KNOW THE CAMBRIA COLLEGE PARK:
The Cambria is a 150 room, select-service hotel branded through Choice Hotels but owned and operated by Southern. The hotel opened in September 2018 and quickly became the market leader for select service properties delivering the highest quality rooms paired with superior service. A multi-year award winning property from Choice for the highest guest intent to return scores highlights the connection the property team has with its guests and the property enjoys a market-leading RevPAR position making it the clear choice of travelers in the College Park area.
WHAT WE ARE LOOKING FOR:
The Hotel Arundel is in search of a self-motivated, high-energy Executive Meeting Manager (EMM) that is the epitome of a self-starter. The ideal EMM is someone that relishes the opportunity of working with clients handling "soup to nuts" and has the ability to work efficiently, quickly and correctly. Being able to sell, upsell, be creative and support clients in creating unique and efficient programs are cornerstone skills for the right leader.
WHAT WE EXPECT FROM YOU: Negotiate guest room rates and/or hotel services within approved booking guidelines Accurately produce, review and present all sales contracts, rate agreements and banquet event orders (BEOs) Work closely with other hotel departments to facilitate services agreed upon Maintain professional levels of communication with clients and team members Actively prospect qualify new business Arrange and conduct special events, site inspections and off-site presentations for potential clients Confirm event related information with client. Organize/disseminate information to all departments through e-mails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Executive Chef when special menus are required Regularly attend and participate in industry meetings/networking events/trade shows to obtain new business, and be aware of industry trends, etc. Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up (when necessary) Obtain guarantees of F B events for banquets and kitchen and advise if any great deviation in number occurs Responsible for sufficiently monitoring and modifying room block and food and beverage covers in order to ensure a more accurate forecast Fully knowledgeable of liquor and fire safety laws and regulations Attend and constructively participate in departmental communication meetings; staff meetings; BEO meetings, Sales meetings, credit meetings and Food and Beverage meetings Responsible for following the guidelines/deadlines per department standard operating procedures Ensure proper collection of funds for meetings and events, both directly with the client and with the hotel's accounting team Responsible for producing group resumes on a weekly basis, with detailed information on the needs of the group and communicating this information at weekly staff meetings Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Contribute to the team's success by accomplishing tasks and assisting and projects as needed Maintain knowledge and compliance with departmental policies, service procedures, and standards Availability during peak operating times, i.e.: Weekends, Holidays and Special Events Work as a team member to ensure our guests have the best possible experience Understand company's emergency procedures and be able to apply them when necessary Attend department meetings and training sessions as necessary Contribute to team/company engagement efforts Perform other duties as assigned by the Director of SalesJOB KNOWLEDGE SKILLS:Professional appearance Knowledge of hotel and food beverage operations Should be able to type at least 35 words per minute Delphi FDC (Salesforce) experience is a plus Excellent written and verbal communication skills Compute basic arithmetic and mathematical calculations Organized and detail oriented Excellent time management skills Excellent interpersonal skills Sound leadership and managerial skills Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction Technical knowledgeable and competency in necessary systems and software:
-[Outlook, Word, Excel, accounting software, Delphi FDC, Social Tables, C-vent, etc.]Summary of Benefits:
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides: A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD D Insurances Traditional and ROTH 401(k) with Company contribution Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty Continuing EducationYou can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
What's required from you:3-years demonstrated sales experience, preferably in a hospitality or food and beverage environment High School Diploma or equivalent required. Associates degree in relevant field preferred
