GENERAL SUMMARYThis position is responsible for maintaining Club cleanliness and to provide the highest level of member service. Associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.PRIMARY JOB FUNCTIONSDetail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areasRestock vanity supplies and replenish inventory and janitorial productsMaintain a clean, safe work environmentGreet members and guests through-out the propertyUnderstand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer serviceCommunicate timely and follow up as appropriateActive participation in events, programs, meetings and trainingRepresent the club in a professional manner through image, dress, communication, and immediate follow through and responseSchedule varies and may require weekend and holiday hours, days and eveningsMINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SKILLS & KNOWLEDGEAbility to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.EXPERIENCE Minimum two (2) years of housekeeping or janitorial experienceProfessional, friendly manner and excellent customer service attitude and abilitiesStrong verbal communication and conflict resolution skillsEnthusiastic, responsible, and dependable team playerSelf-motivated, takes initiative, anticipate the needs of others and willing to acquire new skillsWell organized and detail orientedDetail-orientation and high cleanliness standardsWORKING CONDITIONS/ PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to sit; stand; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.The noise level in the work environment is usually moderate.The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.An Equal Opportunity EmployerThe Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.