Work Location Type:Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Details: You will provide quality service in the area of Human Resources and Payroll by answering inquiries on policies, programs, and through resolution to inquiries for all team membersthrough multi-channel support for the entire team member life-cycle, from hire to retire and will be a critical partner to the HR Operations team and other key stakeholders to support HR process optimization, technology enablement and a best in class team member experience. Hours of Operation are between 7:00 a.m. to 6:00 p.m. for the role; you will report to a Manager, HR Service Delivery,. This is a hybrid role located in Lake Forest, IL. You Will: Acts as an expert in the team on HR matters to resolve complex team member inquiries and issues Works direct with HR Service Representative to trouble-shoot team member inquiries by leveraging in-depth knowledge of all facets of HR Provides an exceptional service experience to all active and inactive team members on HR matters and promotes level 0 support when applicable Responds to team memberinquiries consistently in a timely, accurate, and professional manner and demonstrates the ability to translate inquiry into a case management application during the interaction Embraces curiosity by asking the right, probing questions to get to the root of an issue to solve beyond the initial inquiry from a team member Maintain an organized workflow by monitoring and following up on all items assigned, including seeing problems through to resolution and closure with team members Functions as a liaison with other HR teams, vendors and third-party administrators to resolve team member inquires Maintains deep and broad understanding of Human Resources while providing information/guidance relating to policies and procedures, payroll, total rewards, talent programs,and performance management Works closely with HR Operations team to flag themes and trends around team members questions to drive more standardized documentation and support self-service and/ortechnology enablement Demonstrated ability to thrive managing multiple ambiguous situations across many levels within the organization Quick learner; can understand and thrive executing against documented processes and build strong technology acumen around all Grainger tools Maintains a comprehensive knowledge and understanding of Grainger policies, programs, and technology by staying current on all facets of HR and participating and executingon all available training You Have: Excellent service and problem solving/resolution skills Demonstrated ability to handle escalated, sensitive, and often complex team member issues. Strong communication skills, both written and oral, with team members at alllevels. Ability to de-escalate emotional situations and manage through tough situations with ease Strong analytical and organizational skills while keeping close attention to detail Deep and broad understanding of all HR policies, programs and processes Superior command of all HR policies, programs, systems, tools, and processes to enable the ability to efficiently and effectively navigate team member escalations Strong technical aptitude with ability to work in a myriad of technology platforms simultaneously to gather information and resources to effectively provide the right resolution toa team member's inquiry Ability to work independently and make unsupervised decisions to respond to team member inquiries and issues. Familiarity of pay impacts as a result of benefit enrollments, garnishments and taxes Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitivedata in all interactions Proficiency with ERP systems, SAP HR / Payroll and SuccessFactors experience strongly desired Rewards and Benefits: With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger: Medical, dental, vision, and life insurance coverage starts day one. Paid time off (PTO) days and 6 company holidays per year. 6% 401(k) company contribution each pay period. Employee discounts, parental leave, and more. #LI-AN1 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
