I.Technician Support

Description: Perform analysis, diagnosis, and resolution of PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Prioritize, respond and follow up on issues reported by the end users. Initiate and solve technical issues and escalate accordingly. Perform fixes at the desktop level, including installing and upgrading software, and configuring systems and applications. Communicate software problems and issues to software development and support teams. Contribute to the documentation of technical requirements and specifications. Provide functional and technical application expertise.
Requisitos:
Minimun Requirements: 2 years of previous hands-on technical knowledge and experience (preferred).
2+ years of experience working in an end-user desktop support role or computer operations environment.
Experience supporting a Windows environment and Network Communications.
Solid problem solving/troubleshooting skills.
Demonstrated working knowledge of operating systems/hardware/software.