At Dynamics Payments we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family send us your resume today.
About the Job:
The
Implementation Specialist
is responsible for installing the hardware (Terminals, POS etc..) on the client's location and conduct a full training on how to use the solution.
Responsibilities include but are not limited to:
Install Point of sale systems and any necessary equipment and add-ons.
Ensure the solution provided and installed is working properly.
Train the necessary personnel to assure that the merchant can use the solution smoothly and without issues.
Make sure that all merchant's needs are addressed, and all questions are answered.
Document the installation and training process.
Answer all inbound calls to support new and existing customers with processing issues
Troubleshoot client's issues remotely and onsite
Required Skills:
Knowledge of credit card processing operations, technology, and equipment
Equipment installations, which includes pre-installation assessments and training of our customers regarding the use of company products and services
Ability to communicate with customers, employees, and vendors in a professional and courteous manner
Ability to multitask in a highly dynamic environment
Strong organizational and time management skills
Excellent verbal communication skills both in Spanish and English
Adaptability, flexibility and resourcefulness to coping with the changing demands of the job
Quick, analytical and creative thinking abilities
Ability to manage all types of personalities
Understand that the client's satisfaction is a priority
Outgoing personality and the ability to work with people with a range of skills and differing needs.
Flexible work hours IS A MUST for this position due to the traveling, troubleshooting and work involved which cannot be pre-determined in terms of time-frame
Week-end work rotations are also required and will be coordinated accordingly with other members to ensure efficient and appropriate coverage is provided to our customers
Possess strong knowledge pertaining to Windows Based platforms ranging from Windows XP - Windows 10 BUT not limited to Windows Server 2003, 2008, 2016
Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion
Must be able to adapt and learn new skills in a fast-paced industry
Experience:
Knowledge in PC hardware and Software based on Windows and Apple Operating Systems
Strong knowledge in Microsoft office applications.
Minimum of three years' experience in a formal training environment is required
Preferably Associate Degree in Computer Science, Programming or Networking
Fluent in Spanish and English
Individual must have a valid driver license
Self-motivated, team player, detail oriented, and well organized
Passion of technology and desire to solve problem
Related experience in the computer technical support field, onsite technician experience a plus
Knowledge of POS (point of sale) industry hardware and software
Some benefits:
12 days of Sick leave and 15 days of vacations
Private health and dental insurance
Retirement Plan 401 (K)
Life and Cancer insurance
Paternity/Maternity Leave
Among others!
Dynamics Payments LLC, is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Job Type: Full-time
Work Location: In person