Job Description Summary
As a Remote Inbound Customer Service Agent- Bodewell with GE Appliances, you will create an outstanding quality service experience for the GE Appliance consumer, by receiving inbound calls and answering questions about major appliance deliveries in English. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
We offer a base rate of $11.37/hour+ incentives based on your quality scores - paid weekly.
Training requires a 9-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (Central).
After training, you will be assigned a shift during our business hours.
This position will follow daylight savings time.
Benefits & Perks:
-Paid on-the-job training and mentoring
-Work-from-home opportunity (equipment provided)
-Paid time off
-Medical, dental, vision, and prescription benefits eligibility on day 1
-401(k) program with a company match
-Appliance discount program
-Tuition reimbursement
-Gym membership reimbursement
-Career growth opportunities
Job Description
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services.
Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems.
Create, update, and retrieve owner records for logging facts surrounding complaints, actions and resolutions.
Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
Adhere to safety policies and procedures to ensure a safe work environment for all
Support other parts of the business, such as directed.
Other duties as assigned.
Must reside in
Puerto Rico,
an unincorporated and organized U.S. territory.
One year of relevant working experience in a customer service or sales environment.
The ability to communicate effectively in English (speaking, reading, and writing).
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues.
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner.
Requires a high degree of concentration and attention to detail to manage daily activity.
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization.
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products.
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities.
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once.
Ability to effectively work at home.
Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens.
Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
Internet Speed Requirements:
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Job Type: Full-time
Pay: $11.37 per hour
Work Location: Remote
