Incident Manager

About the job Incident manager

Job role : Incident Manager Experience : 7+years

Job Role and Reponsibilities: Demonstrate technical knowledge pertaining to two or more technology areas.Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolutionPassion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.Understanding of foundational IT technical issues and relationshipsSensitivity and urgency in dealing with line of business outages.Ability to influence and lead technical conversations with various infrastructure support groups.Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skillsStrong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solveSupervisory skills and the ability to leverage support from other parts of the organizationProven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.