Job Summary:
Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.
Essential Responsibilities:
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
Provides telephone reception.
Takes and returns messages.
Assists members in obtaining medical services.
Completes forms associated with member services.
Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data.
Assists in tracking of member appointments.
Books appointments.
Assists in Quality Improvement projects as directed.
Promotes quality of service by serving as a resource to members/visitors.
Orders and maintains equipment and supplies.
Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
Apply correct medical terminology, format and abbreviations.
Type medical and research papers for publication.
Create graphs and charts.
Collect and compile cumulative data and statistics.
Complete worksheets by tallying activities.
Construct statistical tables.
Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
Performs other related duties as required.
Basic Qualifications:
Experience
Typing 45 wpm or as required by medical center.
Two- (2) years relevant general office experience.
Demonstrated ability to compose and edit department correspondence.
Demonstrated ability to utilize written and oral communication skills.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
High School Diploma/GED required.
License, Certification, Registration
N/A
Additional Requirements:
Preferred Qualifications:
Knowledge of Medical Terminology.
Notes:
Expectations are to provide support with scheduling,
patient appointment management, ordering supplies and other back office support needs
COMPANY: KAISER
TITLE: Intermediate Clerk Typist
LOCATION: Panorama City, California
REQNUMBER: 1296586
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
