Description
Position at Matson Logistics, Inc About Us Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!
About the Role The Intermodal Customer Service Assistant provides support and assistance to the intermodal service team in the performance of the movement of freight (loads).
What you'll do: Obtain necessary or required documentation from vendors, customers, or service providers. Review invoice accuracy, completeness, required attachments, and fuel service charges (FSC's). Maintain the Invoice Hold Report to ensure timely submission of invoices to customers. Enter loads in database with a minimum of in gate on a daily basis. Respond to and is accountable for the Databased Not Invoiced Over 10 days Report; escalate any invoice outstanding over 23 days to immediate supervisor for assistance; provides weekly reports to accounting regarding any invoices outstanding over 30 days. Print and distribute daily payment exception report forms (PERF's); assist intermodal team with research, resolution, and response as needed. Maintain and perform daily filing of load information obtained from intermodal team, sales, and vendors. Perform or assist personnel with tracing loads by calling on deliveries and empty containers. Assist customer service personnel by monitoring the movement of freight to ensure timeliness of freight transfers and deliveries. Provide regular status reports of shipments in progress to customers as needed or required. Comply with all company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations. Assist with investigation, research, and responses to discrepancies between actual and "Profile" invoicing as requested. Assist with "Pool Management" and equipment procurement, as needed. Perform any task required to support customer requirements and company goals. You have these skills: Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills. Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals. Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments. Working knowledge of Microsoft Office programs or other comparable computer software programs. And these qualifications: High school diploma or general education degree (GED) required. Strong ability to plan, prioritize, and manage multiple tasks. Ability to develop understanding of intermodal transportation industry. Ability to timely and accurately input and edit transaction data (including accessorial and discrepancies) in the Company's computerized order-entry system. Must possess and exercise excellent customer service skills at all times. Extra credit if you have: One or more years of related experience and/or training. Four-year degree from college or university. At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.
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Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.
