The Organization and Role About Access Now Access Now defends and extends the digital rights of people and communities at risk. As a grassroots-to-global organization, we partner with local actors to bring a human rights agenda to the use, development, and governance of digital technologies, and to intervene where technologies adversely impact our human rights. By combining direct technical support, strategic advocacy, grassroots grantmaking, and convenings such as RightsCon, we fight for human rights in the digital age.
About this role The IT Assistant is the first point of contact for Team Members, and is responsible for helping meet their day-to-day technical operations and digital security needs. Given the nature of Access Nows work, the Organization faces significant and potential risks, and this role is important to our efforts to build a culture of security.
Functions include troubleshooting, hands-on IT assistance, support and problem solving, and supporting staff onboarding and setup. The IT Assistant assists in planning, and delivers capacity building for staff with varied levels of technical expertise located across multiple time zones.
This position is housed within the Security & Technology team, and liaises closely with members of the Operations and Helpline teams in fulfilling duties.
What you will do Support the I.T. and digital security needs of our global team and offices, focusing on the support of desktops/laptops Support user administration, technical onboarding, and capacity building of Team Members setup email client (using PGP encryption) assist user to use password managers support the installation of browser plugins Contribute to the development of internal security policies, procedures, and controls Support efforts to analyze digital security threats, such as suspicious emails Help maintain the asset register Work closely with colleagues in the Security & Technology team to meet the needs of the organisation. Skills, education, and mindset you will bring As our IT Assistant you are dedicated to our mission, a keen interest in technology and user support, and possess unshakable integrity.
You will be comfortable explaining technical solutions in simple terms and troubleshooting issues, and will draw strength from supporting colleagues and promoting good digital practices across a diverse organization. Specifically, you will have:
Excellent interpersonal and communication skills, especially with diverse remote users Some work experience in a similar or related help desk or similar role supporting the IT needs of a global organization Ability to write good end-user documentation/procedures Some experience supporting desktop environments running OSX and/or linux Basic knowledge of email (PGP) encryption Working knowledge of G-Suite products or Apple Macs Some experience with ticketing administration Experience in assessing phishing and other types of suspicious messages Some experience of device management (Mosyle, Jamf etc.) and/or EDRs (CrowdStrike)
