Daily Responsibilities/Job Description:
* Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
* Implements customer specified benchtop computing design and processes
* Administers and assures connectivity of customer's Windows based platform
* Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
* Manage On-boarding, retirement and relocation of equipment
* Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
* Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
* Ensures adherence to client's corporate policies through periodic reporting and compliance programs
* Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
* Follow documented procedures, policies, troubleshooting and best practices
* Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment
* Submit weekly Engineer reports to the team lead by COB on the last business day of the week
* Acts as Liaison for software/hardware related inquiries
* Escalates IT issues that are not resolved PKI Lab IT analysts
* Participates in client team meetings
* Escalates delivery concerns to the team lead
Qualifications/years of experience:
* 1-3 Years of experience
* Associate degree in Computer Science or technology industry experience
OR
* 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems