General Responsibilities
Customer-oriented Helpdesk representative, responsible for providing technical assistance and support to our users with computer systems, hardware, or software issues. Contact with users will be by phone and remote connection to determine root cause and work through the problem-solving process.
Education and Experience Required
Minimum of two years of approved credits from an accredited college or technical school in Computer Sciences or System Information,
Two (2) year of customer service experience.
Knowledge and Skills Required
Knowledge of principles for providing customer service.
Excellent verbal and writing skills both English and Spanish.
Proficiency in Microsoft Office 365 and Internet
Ability to speak by phone.
Critical thinking and analytical ability (interpret information, analyze situations and make recommendations).
Planning and organizing (handle multiple requests/situations and prioritize).
Collects, research and complements data; synthesizes complex or diverse information.
Demonstrates attention to detail; applies design principles; generate creative solutions.
Identifies and resolves problems in a timely manner; develops alternative solutions.
Speaks clearly and persuasively in positive or negative situations.
Strong knowledge in Windows 10.
Additional Information
Monday to Friday 8:00 AM- 5:00 PM
Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.
"Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities."
Job Type: Full-time
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
¿Cuál es tu expectativa salarial para esta posición?
¿Tiene disponibilidad para trabajar lunes a viernes 8:00AM a 5:00PM y horarios extendidos de ser necesario?
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: In person
