It Support Specialist

Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Maintaining system functionality by testing computer components
Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Maintain client confidence by keeping their information confidential Facilitate training sessions for new employees or vendors to ensure comprehensive understanding of the company's systems
Develop training materials and resources to support effective learning.
Collaborate with relevant departments to stay updated on system changes and enhancements
Act as a liaison between users and technical support teams to promptly address and resolve system issues
Gather feedback from users regarding system performance and functionality
Compile and analyze feedback data to identify trends and areas for improvement
Communicate updates, changes, and best practices regarding system usage to all stakeholders
Maintain documentation and records related to training sessions and feedback received
Preparing reference material for users by drafting operation instructions
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Language:
Chinese (Required)
Ability to Relocate:
Puerto Rico: Relocate before starting work (Required)
Work Location: In person