Overview:
IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.Provides Level 1 instructors with use of hardware, softwareProvides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teamsHelps train faculty on use of computer labs and in use of productivity software.Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidentsMaintains inventory listings of computer lab hardware, software, and supplies.Posts times of lab availability and class scheduleMaintains a professional environment, establish and enforce lab and computing policies and proceduresPrepares and submits monthly status reportsAssists Level 2 support technicians in providing technology support to local library staffMaintains classroom and computer lab audio-visual equipment.IITS project as assigned under supervision.All other duties as requested by supervisor
Qualifications:
Education/ ExperienceBachelors degree or making progress in bachelors degree programKnowledge/ Skills/ Abilities Strong customer service, communication and organizational skills.Must be able to multi-task and prioritize work.Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.Travel Technicians may be asked to temporarily cover different computer labs in the greater New York area as neededPhysical Demands Extensive use of computersExtensive time sitting and standingAble to lift to 10 lbs.
Maximum Salary:
USD $20,800.00/Yr.
Minimum Salary:
USD $16,640.00/Yr.