It Technician

An IT support specialist, or information technology support specialist, provides technical assistance and support for computer systems, hardware, and software. They may work in a help desk setting, answering calls and emails from users, and troubleshooting problems. IT support specialists can work with internal clients, such as employees, or external customers. Their responsibilities may include:


Analyzing and troubleshooting

Assessing problems using diagnostic tools, determining the cause, and taking action to resolve them Installing and maintaining

Helping with the planning, installation, and maintenance of computers, workstations, and servers Evaluating products

Assessing the compatibility of computers, software, data storage, and accessories Tracking performance

Using reports to monitor progress Providing instructions

Teaching customers how to use business programs or troubleshoot household IT products Preparing documentation

Writing operation instructions and documenting hardware and software updates