L1 Technical Support Representative

Manages the complete customer and internal employee support life cycle. Provides administrative reception and L1 customer support (phone, email, messaging). Trains employees and administers essential office hardware, networking, and productivity and specialized apps. Maintains database records (customers, products and inventory), Schedules customer engagements, internal training, and other events. Filing corporate and public applications and other documentation. Manages social media posts and commentary.
Requirements:
Bilingual English proficiency.
General interest and technically savvy with computers and home automation devices (audio/video, smart-homes, security, simple networking)
Proficiency using Microsoft Office/365 and Gmail productivity applications
Proficiency or ability to quickly learn how to administer and provide basic customer support in 60 days:
Microsoft Office/365 and Gmail productivity applications
CCTV
Card access
Home automation
Intercom systems
VoIP/SIP telephone systems