Lab Technician, Complaint Investigations

Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Requirements: 2 years related experience with electrical/electromechanical testing, troubleshooting Inspection and Quality experience. Experience in Medical Device troubleshooting equipment like multi-meters, oscilloscopes, test fixtures, microscopes, etc. Document complaint investigations High school or higher education Must Have proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. Great fit for workers with Inspection and Quality experience. Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience. An Associates (Two year) degree in Electrical Engineering or other Science may be considered. Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard trace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kshitiz Pandey M:(804) 915-9602