Title: Complaint Investigations Tech Location: Alameda, CA 94502 Duration: 6 Months Start Time (AM/PM) 5:00AM End Time (AM/PM) 1:30PM The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. Ability to work in a team setting is a plus. Ability to follow written work instructions of SOP's is required. Good documentation skills are a must. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to focus while performing repetitive and routine investigations is a must. Great fit for workers with Inspection and Quality experience. Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience. An Associates (Two year) degree in Electrical Engineering or other Science may be considered. • Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position. Description: This position is NonExempt. Hours over 40 will be paid at Time and a Half. Responsible for implementing and maintaining the effectiveness of the quality system. Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment. Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVD's and Biologics. Must have good written and oral communications skills. Must possess good laboratory practices, including handling of chemicals and biohazardous material.
