Muir Wood National Monument and Muir Woods Trading Company was originally established as a national monument in 1908 by President Theodore Roosevelt. The park was named in honor of the revered naturalist John Muir, who declared the site was "the best tree-lover's monument that could possibly be found in all the forests of the world." In the Trading Company, we provide a place for visitors to stroll and select products that have been procured honoring the legacy of John Muir. Our products reflect the conservation, sustainability, and ecological identity of the site.
Summary of Position:
Assist the Cafe Manager in training and supporting all Café staff to be proficient in preparing and serving food and/or beverages in a timely, friendly, and efficient manner in the Company's continuing effort to deliver outstanding guest service.
Responsibilities:
Provide technical training and support to less experienced Cafe staff and model professionalism with guests and other employees at all times.
Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s).
Possess thorough and accurate knowledge of menu items and specials.
Proficient and honest in cash handling and credit card transactions; assist Café Manager with timely and accurate sales and tips reports and cash/credit card receipts.
Assist Café Manager with coaching and developing of Cafe staff and maintain thorough knowledge of Company's Cafe operating policies and procedures.
Maintain confidentiality at all times regarding other Café staff.
Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures.
Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals, and initiatives and meet the specific responsibilities within these areas.
Model teamwork and help Cafe Management meet business objectives.
Other duties per Duties Checklist and as requested.
Position Requirements:
Possess ServSafe Certification in accordance with Company policy.
Excellent customer service and people skills.
Must be able to work a variety of day, night, weekend, holiday shifts.
Excellent communication skills and be a team player capable of encouraging others in a positive manner.
Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting, and squatting.
Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people.
Education and Experience:
Education: High School Diploma or equivalent.
Experience: Minimum (1) year in a restaurant establishment. Resort/National Park Concession preferred.
Muir Woods Trading Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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