Introduction SymphonyAI, Microsoft 2024 Partner Of the Year Winner, is breaking new ground in enterprise AI using our unique technology and packaged solutions that combine best in class unsupervised and supervised techniques with intuitive UIs to solve the hardest problems across the financial services spectrum. The immediate focus is on Financial Crime (Anti Money Laundering, Fraud, Cyber and Surveillance) and Growth and Profitability (Credit Risk, Liquidity and Customer Insights). We are looking for a dynamic Lead Technical Consultant to join our team in the Boston or Washington D.C. area.
Job Description The Lead Technical Consultant will be focused on the transformation of customer IT divisions into world-class users of our enterprise software solutions. As a member of the Delivery Team, the Lead Technical Consultant serves as a technical solutions expert on technical integration and installations. They will be responsible for effectively applying the SymphonyAI integration process to meet customer needs within the realm and scope of the Statement of Work (SOW). The Lead Technical Consultant can work on all aspects of the deployment process including technical requirements gathering, managing the technical client relationship, supporting the integration, design, and testing, coordinating technical resources, and supporting product installs. The Lead Technical Consultant will be a client-focused technical and functional expert and lead and mentor a team of Technical Consultants to achieve customer success.
Responsibilities: Owner of all technical aspects of delivery for our clientsUnderstand and clearly articulate the Symphony AI Technical architecture and pre-requisites to Customers throughout the Delivery ProcessConsult and provide high-level technical design options for customer deployments, as well as assist customers with deployments and troubleshooting.Support product deployments, including product installs and associated environment verificationsAnalyze current state systemCreate simple technical designs for integrations that are supported by our Engineering teamDevelop simple design documents, including data, interface, and architectural designWork within an engagement team to identify technical requirements, functional designs, IT process design (including scenario design, flow mapping), testing, technical training, defining support procedures and supporting implementationsWork with data scientists to establish new technologies and configurations to support the analysis of data and creation of models and pipelines.Ensure installation documentation is accurate and easy for customers to followMaintain Helm charts for Sensa installationsWork with data science to ensure the ETL process is setup and configured correctlyLiaises between the customer and engineering to ensure application bugs and enhancements are identified, tracked, and prioritized appropriately.Consultant Expertise: Builds solution, customer, and industry domain experience by leveraging the appropriate resources (internally and externally with the client)Communicates to effectively resolve problems or issuesEstablishes credibility as a conduit for solutions expertise with customers (e.g., positive customer feedback), and is viewed as "trusted advisor" to the customerBecomes a subject matter expert with our solutions in order to converse with credibility and confidence.Collaborates well as part of Professional Services Team to ensure clients commitments are metProactively works with other teams within SymphonyAI to ensure client requirements are delivered and any issues are resolved in a timely mannerEssential skills and expertise: Five plus years of experience providing technical consulting services to clients on behalf of a software companyExperience in software development life-cycleStrong communication skillsEnjoys working collaboratively in a teamPassionate about providing a positive client experienceDesirable skills and expertise: Large-scale production deployments within Cloud or on Customer premise.Developing conceptual and technical design documents for multi-tier applications, including data, interface, architectural and procedural design for large enterprise companiesPerforming current state system analysisKnowledge of Cloud infrastructures (AWS, Google, Azure, etc.)Working knowledge of Docker and container technologies, including container registriesKnowledge in RESTful and GraphQL API design and implementationKnowledge of Grafana and Prometheus and use of exposed end-point for integrationProficiency in linux environments, specifically Ubuntu and RedHat/CentOSExperience in Kubernetes (including EKS, AKS, and GKE)Experience in KubeflowExperience using, writing, and maintaining Helm chartsProficiency in scripting languages like python and bashWorking knowledge of databases, including postgres, redis, and trinoFamiliarity with or aptitude to learn data science and industry specific process and vocabulary to successfully lead meetings with a diverse group of prospects and their respective focusAbility to talk customers through troubleshooting and resolving complex technical problemsWorking knowledge of networking, including VPNs, firewalls, load balancers, and proxy serversExperience working with Financial Service companiesExperience in DevOps and ML Ops a plus**While this would largely be a remote role, we're specifically looking for someone within the greater Boston or Washington D.C area for this search** About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals across thirty-three countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.
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