Job Title: Logistics Coordinator
Job Description:
Handles shipments for customers, from the planning stage to the actual movement; performs delivery follow-up. The job will address both domestic and international shipments while ensuring compliance with import/export regulations.
Duties/Responsibilities:
Revise shipment instructions and quote once received and request information missing if needed.
Create shipper, consignee, and vendor in the system.
Collect payment if customer is PIA or COD.
Schedule daily pickups with several vendors.
Revise shipment documentation and confirm that cargo and commercial invoice or packing list match.
Request to commercial support quote once the CSA receives the pre alert from WCA/Agents
Revise consignment instructions when providing services to WCA.
Request Electronic Export Declaration authorization to customer and shipper.
Filling AES if shipment value is over $2,500
Request bookings as needed.
Send loading plans with booking and instructions to the warehouse.
Revise WHR and identify cargo if needed.
Send OHR to customer as needed and requested depending on the account.
Generate shipment documentation and send pre alert the ocean and airline, broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
Follow up until cargo arrives to destination and keep the customer updated.
Notifies the customer on shipment delays and updates related the shipment
Open consol for all shipments.
Update milestones.
Attached shipment documentation on eDocs accordingly.
Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
Request invoice to vendor as needed to avoid discrepancies.
Invoice shipments or provide cost sheet to billing clerk.
Attached POD to CW
Respond emails on a timely matter.
Respond to discrepancies on a timely matter.
Open disputes with vendors.
Hacienda transmission of domestic shipments.
Follow up with customer storage charges if applicable.
Notify volume changes to direct supervisor and sales representative.
Notify the customer/sales representative short or damages cargo upon arrival.
Notify cargo damage to claims department with corresponding backup.
Revise carrier BOL's once the cargo is delivered or picked up to report shortage or damages.
Responsible to manage several on hand reports.
Report and document any irregularities to Supervisor immediately.
Education and Experience:
At least 1 year of Logistics or freight forwarding experience is required.
At least 1 year of direct customer service experience.
At least 1 year of experience in logistics and supply chain management software (
Magaya
,
Qwyk
, and
Simpliship
preferred).
A college degree is not required but preferred.
Requires/ Skills/Abilities:
Excellent communication skills, both written and verbal in English (required) and Spanish (preferred, but not required).
Good management and organizational skills.
Strong problem-solving skills.
Able to collaborate in a team-oriented environment.
Multi-tasking abilities.
Able to work under pressure.