Job Title: Mac Support Technician Location: Seattle, WA (Hybrid) Clearance Required: Public Trust Clearance Eligible Description : The Mac Support Technician will provide specialized technical support for Mac OS systems within PMEL. This role involves troubleshooting Mac-specific issues, supporting desktop and server environments, and assisting the help desk team. Key Responsibilities: Provide technical support for Mac OS users, including desktop and laptop systems. Troubleshoot and resolve hardware and software issues on Mac systems. Assist with the setup, configuration, and maintenance of Mac devices. Provide guidance and support to help desk technicians for Mac-related issues. Maintain technical documentation and update IT support knowledge base. Required Skills /Education/ Certifications & Qualifications: Associate's degree in Computer Science or related field. 4+ years of experience in IT support, with a focus on Mac OS. Certifications: CompTIA A+ preferred. Proficient in Mac OS, iOS, and related hardware. Strong troubleshooting and problem-solving skills. Desired Skills: Experience in a mixed OS environment (Windows, Linux). Strong customer service and communication skills. About IBSS Corp. Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services. Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide an exceptional level of service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation. We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications. IBSS offers a competitive benefits package including medical, dental, vision and prescription drug coverage with company-paid deductible, paid time off, federal holidays, matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options. IBSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://www.eeoc.gov/poster to see that the EEO is the law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the HR Department, Francesca Urrutia at (703) 826-4302, or email at ******
