PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
PagerDuty is growing, and we are looking for an experienced Manager to help design and implement a world-class, global network. As a Manager, Enterprise Applications, you will help lead a team of administrators and developers to design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.
Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.
Key Responsibilities:Collaborate with various stakeholders and produce managers to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.Maintain and continuously improve Lead to Order enabled with Salesforce, Zuora, CPQ, SpringCM, Marketo, DocuSign and any other related sales & procurement enterprise applications.Lead and manage a team of Salesforce administrators and developers to ensure effective implementation, customization, and maintenance of Salesforce applications.Implement process improvements and automations to optimize operational and support processes.Drive strategic initiatives aligned with business objectives to optimize Salesforce capabilities and integration across the enterprise.Provide guidance and mentorship to Salesforce administrators and developers, fostering a culture of continuous learning and development.Stay current with Salesforce best practices, new features, and industry trends to drive innovation and efficiency.Oversee day-to-day operations of Salesforce applications, including user support, troubleshooting, and issue resolution.Basic Qualifications:Strong understanding of Salesforce platform architecture, security, and scalability considerations.Minimum of 5 years of experience in Salesforce administration and development, with 1+ years in a managerial or team lead role.Proven leadership skills with experience in managing and motivating a team of administrators and developers.Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.Preferred Qualifications:Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.1-2 years experience with Salesforce CPQ preferred.Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.Self-starter, reliable team player with ability to deliver projects on-time.Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency.The base salary range for this position is 131,000 - 184,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
PagerDuty is a flexible, hybrid workplace. This role is expected to come into our Toronto office at least 2 times per week.
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds.
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.
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