Manager- Process Excellence

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Manager- Process Excellence

PRIMARY PURPOSE : Develops, leads, and engages a disciplined approach to continuous process improvements and project management including leveraging new technologies or system enhancements, in support of service delivery and revenue objectives for the Ancillary Services business unit.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES Leads and executes projects related to change and adoption, organizational design, operational model design, data analysis, and technology adoption across the Ancillary Services business unit.

Directs multiple projects concurrently with clear ROI (return of investment), CBA (cost benefit analysis) estimations for each project

Track, monitor and report out project progress, highlight risks, challenges etc.

Spearheads prioritization discussions and communicates initiatives, progress, and results to stakeholders using Smartsheet, Business Objects or other workflow management and reporting tools to develop reports and visualizations.

Designs and rolls out programs for the organization's most strategic projects by applying change management, organizational design, and business process methodology and approaches.

Utilizes data analysis and process modeling to interpret trends and identify appropriate solutions or enhancements which meet business needs, leveraging all available technology resources, including artificial intelligence and machine learning.

Manages the introduction of new processes which focus on maximizing efficiency and effectiveness and support the ability to meet operational goals aimed at targeted improvement in revenue or reduction in cost.

Drives and implements process improvement and new design initiatives, coordinates training, accountability, and post-implementation user support.

Collaborates with cross-functional teams to define, document and map operational best practices which sustain or improve output quality.

Determines a process governance structure which includes process analysis, process modeling, and control mechanisms for performance and continuous improvement.

Defines metrics to ensure full and effective process improvement implementations and proactively communicates progress, risks to implementation, and results.

Builds and leverages strong relationships with all levels of business operations to understand operational objectives and ensures continuous evaluation and process improvement.

Performs post-implementation monitoring and reporting against pre-defined metrics to ensure process improvement implementation goals are met.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned.

Travels as required.

Q UALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Lean Six Sigma Black Belt certification preferred or Lean Six Sigma Green Belt required.

Experience Eight (8) years of related experience or equivalent combination of education and experience required to include three (3) years of experience in similar roles with increasing level of responsibility, three (3) years of experience in Lean Six Sigma coaching, mentoring, and training delivery, project management, and DMAIC/Six Sigma/Lean or similar methodologies.

Skills & Knowledge Strong financial acumen

Excellent understanding of Lean Six Sigma tools as defined in the DMAIC, DMADV, or DFSS framework

Understanding of development life cycle methodologies

Proficiency in Smartsheet or similar work management platforms

Proficiency in data visualization

Ability to build the case for change

Ability to prioritize business initiates using data driven decision processes

Excellent oral and written communication skills, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong time management and organizational skills

Excellent interpersonal skills

Proven management/leadership skills

Excellent negotiating skills

Ability to create and complete comprehensive, accurate and constructive written reports

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priori

ties simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ( $78,702 - $90,000 ). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)