Manager, Strategy And Operations - Fraud

About the Team The Fraud team is looking for a Strategy & Operations Manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You'll be specifically focused on creating our strategy and executing against goals around new and growing fraud types. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You'll investigate cases of fraud and design and implement solutions to reduce fraud at scale. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About the Role Our best Managers are data-driven, truth seeking, strategic thought partners and operators. They combine policy, business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…

You're excited about this opportunity because you will… Establish and refine DoorDash's strategic approach to fraud – work on the policy, operations, engineering, and analytics needed to protect DoorDash's audiences from bad actors Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users Conceptualize, test, and implement policies that stop bad actors while protecting good users Influence and engage across the company - partner with the product, engineering, machine learning and analytics teams to establish goals and build the systems that catch and prevent abuse Improve through experimentation – use data-driven decision-making to run tests in order to reduce fraud while accelerating growth We're excited about you because… 6+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience Experience leading large projects, hitting goals, and succeeding in a team environment Problem solving and analytical skills, including proficiency in SQL and expertise in Excel
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