Position Summary Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.Duties and ResponsibilitiesThe duties include, but are not limited to:Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.Greeting patients and verifying/inputting demographic information into Practice management system.Collecting and inputting all valid licenses and insurance information.Collecting and posting all co-payments and payments made at time of service.Maintaining/organizing patient documents/filesAnswering phones, scheduling appointments, taking messagesReconciling co-pays and time of service payments collected dailyFiling/labeling/sending outbound and inbound faxesMaintain confidentiality and use discretion when handling patient's medical records and information.May perform charge entry process.Completing referrals for a specialistPrior authorization requests from patients and/or providersFiling any/all paperRooming patients when checked in and provider is ready to treat the patientPerforms miscellaneous job-related duties as assignedQualifications or Education, Training and ExperienceHigh School graduate or equivalent. Computer literacy required.1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.Experience of working in the health or other public sector organization helpful, but not necessary.Knowledge and Skills/Expected CompetenciesBusiness office proceduresGrammar, spelling, punctuation, and basic arithmeticMedical insurance and medical billing skillsOperating all office equipmentStrong organizational and leadership skillsAnswering the telephone in a pleasant and helpful manner and using a multi-line telephone system.Establishing and maintaining effective working relationships with patients, employees, and the public.Speak clearly and conciselyRead, understands, and follows oral and written instruction.Exceptional customer service skillsAbility to sort and file materials correctly by alphabetic or numeric systemsAbility and willingness to help patients with check in or check out processWork may require hand dexterity for telephone and office machine operation.Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.Hearing must be in the normal range for telephone contact.It is necessary to view computer screens for long periods and to work in an environment that may be stressful
