Description
Under the supervision of the MSO, and in coordination with the Clinical Director and the Nurse Supervisor, incumbent will follow up patient appointments, complete demographics, referral forms, on-line transactions including appointment and procedure scheduling using the CareConnect System. Explain billing procedures and insurance requirements.
The Hospital Assistant III will provide patient care support and patient care to Head & Neck Clinic locations including Westwood, Santa Monica, Beverly Hills, Thousand Oaks, and Santa Clarita. Primary location will be Santa Monica. Greet patients and triage incoming calls. Make appointments and check out patients. Process patients and notify nursing staff of patient's arrival. Bring patients to exam rooms. Prepare patients for procedures. Assist physicians in minor procedures. Take vital signs and specimen collections. Maintain inventory of medical supplies. Maintain sterilization of medical equipment. Must be a self-starter, a team player, and willing to cover back office and administrative duties as necessary. Must be flexible and understand that back office responsibilities may change on a daily basis based on staffing needs of the clinic. The HA III will provide backup administrative support, triage calls, copy, collate and file reports, sort and distribute mail and faxes. Obtain and document physician approval on all pharmacy and patient request for prescription and refills. Answer, screen, and respond to incoming calls. Administer new patient paperwork. Assist with insurance authorizations and procedure coverage. Complete patient disability forms and process requests for patient medical records. Assist with filing as well as other front office duties
Salary Range: $28.06 - $37.02 Hourly
Qualifications
Required:
Valid BLS certification
Ability to perform basic clerical function and clinical duties
Ability to utilize computer system for appointment scheduling, clinical and patient data collection.
Ability to perform as back-up person for back office.
Ability to set priorities, organize work and demonstrate flexibility in work schedule as needed.
Ability to recognize and accept direction from the Nurse Manager.
Ability to work with frequent interruptions and distractions.
Ability to communicate effectively and maintain a collaborative working relationship with members of the health care team, patients and their family.
Ability to maintain efficient patient flow.
Demonstrate ability to work independently and skill in performing a variety of rapidly changing duties as assigned by the Nurse Manager.
Demonstrated knowledge of patient care concepts and practices.
Ability to perform basic patient care functions.
Ability to recognize emergent situations.
Ability to prioritize actual and potential problems.
Knowledge of general surgery procedures and medications, provide patients and their family teaching and instruction.
Demonstrated knowledge of aseptic sterile technique.
Maintain medical equipment, instruments and inventories of supplies.
Ability to assist physicians in a clinical setting and in minor procedures.
Maintain patient and family privacy, comfort, dignity and safety.
Ability to provide patient education.
Ability to have flexibility in work schedules and locations as needed.
Ability to work occasional overtime.
Preferred:
Medical Assistant Certification
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