Medical Practice Representative I - Orthopaedics (Laurel Site)

Various receptionist and clerical duties in a clinical practice including answering phones, greeting patients, and limited scheduling, checking in/checking out duties with or without insurance registration or charge entry; and other duties as assigned.
ESSENTIAL FUNCTIONS
* Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
* Exhibits entry level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
* Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Module.
* Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
* Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs.
EDUCATION and/or EXPERIENCE
* High school diploma or general education degree (GED) preferred
* One year related office or customer service experience
* Entry level computer skills
* Strong customer service
* Accurate data entry skills