A Hotel Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Responsibilities
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
Process additional administrative, bookkeeping. and accounting procedures as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Provide exceptional service to all hotel guests during their stay
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Night Auditor, Front Desk Agent, Receptionist or similar role
Bilingual
Experience with hotel reservations software, like Opera
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Type: Full-time
Pay: $12.50 per hour
Benefits:
401(k)
401(k) matching
Employee assistance program
Employee discount
Health insurance
Paid time off
Schedule:
8 hour shift
Holidays
Monday to Friday
Night shift
Weekends as needed
Education:
High school or equivalent (Required)
Experience:
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Work Location: In person